Launching a successful employee engagement survey requires a well-prepared strategy and careful consideration for the pre, during and post survey steps. Firstly, you need a clear idea of the aim of your survey. Secondly, it is important to decide on and involve stakeholders from the outset. Which survey method is most suitable for your organisation? Will a pulse survey be better recieved than an annual engagement survey? How will you handle employee anonymity?
The Purpose of your employee engagement survey
An employee engagement survey should be designed to gain insights into perceptions of work motivation, team dynamics, leadership, organizational culture, resources and other topics pertinent to your organization. Perhaps innovation is lacking, or customer-centricity requires attention. Are your employees engaged? Are they suitably challenged?
Among other things, whether you opt for a quick and flexible pulse survey or a broader engagement survey, you must determine whether you want to gain insight into job satisfaction, employee commitment, employee engagement, loyalty, motivation and customer orientation of your people. The aim is to use the insigths gained to address issues before they escalate and to make targeted improvements where needed. Without a clear objective, your survey will have less impact and may not obtain the response rates you need.
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It's important to generate full support for your survey across your organisation. Too many survey reports go straight to the bottom drawer because the results are ultimately not valued, accepted or applied. To avoid this pitfall, it is essential to involve all relevant stakeholders not only in the launch phase, but also in the preparation phase. If you want your stakeholders to take action on the results, you'll need to win them over in advance by including them in the decion-making process.
The stakeholders that should be involved in the survey from an early stage are:
- (Line) managers
- Other direct reports
- HR director and managers
- Executive board
- Internal communication department
- Works council (if applicable)
- Trade unions (if necessary)
It’s advisable to involve works council representatives from the outset, not only to adhere to rules and expectations but also because a works council can play an important role in embedding the survey in the organisation. If you work at an international level, you'll need to get regional managers involved as well.
When setting up your survey, think about which survey method is appropriate for your organisation. This is also the time to consider whether you should implement the survey and the associated follow-up yourself or engage an external agency.
There are three phases of the methodology to be considered:
- Distribution: How can you distribute the questionnaires in such fashion as to reach everyone with ease?
- Participation: What is the most appealing way for respondents to participate in the survey?
- Data collection: How do you ensure that you receive the maximum number of responses?
There are many methods for conducting surveys but two methods are widely used depending on the type of organization: via an online questionnaire and/or via a written questionnaire. Choose the method that best suits your situation and that makes it easy for employees to complete the questionnaire. A good survey leads to a high response rate. You may find, for example, that pulse surveys are more appealing to your people than annual engagement surveys.
As well as a high response, you also want reliable results. You want employees to feel free to give their honest opinion. Can you guarantee that they will be able to complete the questionnaire anonymously?
In the interests of anonymity, you should consider the following points:
- Ensure that employees can complete the questionnaire without feeling supervised
- Make sure that answers are received and stored on a secure platform and/or server
- Keep questions about personal characteristics to a minimum (avoid insofar as possible questions on gender, educational level, years of service, etc.)
- Convert handwritten answers into standard (computer) fonts
- When reporting the results, keep data at group level insofar as possible
In addition, prevent situations where employees can fill in the questionnaire more than once. To avoid duplication and unreliable results, employees should only be able to give their opinion once. Therefore, be sure to work with unique login codes that can only be used once.
This is only the beginning of the process - keep an eye out for the next article on designing your employee engagemenet survey. You can also download Effectory's Checklist on how to successfully gather feedback from your employees, which covers everything from preparation and communication to analysis and action planning.