Clients do not come first, employees come first. If you take care of your employees, they will take care of the clients. This is a well-known statement by Richard Branson, the founder of the Virgin Group. He was stunned that so few companies focused on the wellbeing of their employees within their management strategies. Because as Branson sees it, happy employees equal happy clients. An unhappy employee can irrefutably damage the company's reputation by simply having a conversation with the clients.