How Protime’s strong feedback culture earned them the World-class Workplace award
Discover how Protime, experts in workforce management software, teamed up with Effectory to refine their feedback approach, making it a better fit for their unique organizational structure. Protime’s strong feedback culture led to some remarkable results: highly engaged employees, fewer sick days, better staff retention, and the achievement of the World-class Workplace award. Protime’s inspiring story shows the real-world impact of strategic feedback in the workplace.
Protime is part of the SD Worx Group and specializes in efficient worktime management software, driven by the mission to “make time valuable.” Founded in 1995 and with a presence in seven European cities, they stand out for their team spirit, strong values, and open culture. They’ve replaced traditional management for teams the size of a football team that include an ambassador who promotes Protime’s unique company culture. With a strong focus on becoming the best employer, they’ve been recognized as an outstanding workplace for 10 consecutive years, and more recently, they’ve been honored with Effectory’s World-class Workplace award. At the heart of Protime’s success lies its dedication to employee wellbeing and engagement, regarded within the company as key indicators of their thriving workplace.
Protime values employee wellbeing deeply, with feedback already embedded into their organizational DNA. Their challenge was not just collecting feedback, but making it more personal and impactful. They needed to move beyond standard surveys to something that truly resonated with their team structure.
This is where Effectory came in. We provided a fresh perspective on integrating feedback into Protime’s distinctive culture. Our focus was on ensuring that every individual, in a company without traditional managers and with small teams, felt heard and valued.
Protime sought a feedback system that reflected their core values of camaraderie, customer focus, growth, and collaboration. They needed a solution that offered insightful analytics and flexibility, tailored to a team-centric approach rather than a generic one.
With Effectory’s help, Protime launched a custom-made Employee Engagement Survey consisting of thoughtfully selected questions. They set an ambitious target of a 100% response rate, offering a day off for employees as a thank you if this goal was met. This reflects Protime’s commitment to creating an environment where everyone actively participates in feedback initiatives.
Our Team Development Scans enabled Protime to carry out feedback assessments that were focused on each team’s performance, dynamics, and workload. These scans gave every team the freedom to zoom in on what mattered most to them. With Effectory’s intuitive dashboard, teams had access to practical tips and exercises they could adopt at their own pace.
Protime, committed to upholding its reputation as an excellent employer, incorporated 14 questions across four key themes – eNPS, Employer Excellence, Enablement, and Engagement – into their Employee Engagement Survey. Their goal was to win the World-class Workplace award, a special recognition given based 100% on employee feedback. By comparing scores against our benchmarks, Protime not only met but surpassed the standards, proudly earning the World-class Workplace award.
Protime’s strong feedback culture has led to significant results: an increase in Employee Net Promoter Score (eNPS), reduced employee turnover, and sick leave that is now at half the rate typically observed in other companies of similar size within the same industry. Achieving the World-class Workplace award is another significant milestone, highlighting Protime’s commitment to excellence.
A key factor in these accomplishments was Protime’s success in fostering a culture that encourages active participation. During their team-building activities before the company-wide Employee Engagement Survey, they created a buzz of excitement led by the vision of being a “once-in-a-lifetime employer.”
This enthusiastic approach to feedback reached all the way to the boardroom and exceeded expectations. Not only did they achieve a 100% response rate, but were positively surprised by the constructive feedback and the high volume of open comments received from the employees.
Other insights from the survey regarding compensation and dynamics with Gen Z employees provided valuable perspectives for organizational development.
Reflecting on the partnership, Protime noted that the decision to work with Effectory was greatly influenced by our survey questions and the functionalities of the My Effectory platform – its intuitive dashboards provided Protime with an in-depth analysis of the survey results, a feature they found particularly useful.
Protime aimed to establish a comprehensive listening landscape, and they identified Effectory as the ideal partner to achieve this vision. Through this partnership, they moved beyond generic solutions to adopt a more tailored approach with Effectory’s products and expertise, opening up new avenues for using employee feedback for continuous improvement. Protime’s inspiring success story illustrates the value of strategic feedback in driving organizational success.
