There is a common perception that if employees are satisfied, they are automatically committed to the organisation and vice versa.
Customer orientation has been studied frequently and comprehensively around the world. Essentially, it means observing the wishes and needs of the customer...
Your employees need to feel passionate about your organization in order to bring it to life where it matters most.
To become more customer-focused, employees need more freedom to optimally serve and please their customers, without being troubled by rules, procedures and prot
When organisations cooperate well with their employees, engagement, commitment and customer focus increase.
The two basic elements of the Effectory International employee survey are satisfaction and commitment.
Being informed of the importance and meaning of the HR variables is one. Gaining an insight into the HR variables and knowing how you can influence them is...