As a retail organisation, you are focused on customer satisfaction and good financial performance. Who is on the shop floor can make all the difference. A recent study from Effectory International has shown that shops with a high organisational commitment rate also show high customer satisfaction rates. And of course, shops with a high customer satisfaction rate also show better financial results.

Effectory International are able to link your key performance indicators, such as customer satisfaction and turnover, to your employee enagement and employee survey scores. With our extensive experience in the retail sector, we are able to share best practices about the right method, the best questionnaires, the most successful ways to create optimal buy-in, and then show you how to act on the results.