What to look for when choosing an employee engagement survey

Whether you’re looking for flexible Pulse surveys, or ways to boost employee engagement through feedback, you need to know what to look for when searching for an employee survey that will work for your organization. Finding the right solution with the right features will determine the success of your feedback program - from strategy and implementation to reporting and action planning.

What to look for when choosing an employee engagement survey

Avoid making costly mistakes by considering your organization’s needs against these essential aspects for any employee engagement survey solution:

1. Highly flexible solutions (from DIY to managed services)

We may be moving towards a point where AI understands your every need before you do, but right now your organization’s exact requirements cannot be squashed into a one-size-fits-all template. It would be wise to find a survey solution that can quickly and easily be tailored to your specific goals – even if that means including DIY software for teams, onboarding surveys for each new hire, as well as fully managed services for global benchmarking.
Find the right solution to strengthen your organization

2. Scalability

Many survey providers claim they can effortlessly roll out multinational implementations. Truth is, few can. Large organizations present complex needs, with everything from multicultural offices and agile high-speed teams to matrix structures and endless hierarchical layers. We've learned to anticipate the differing challenges of rolling out surveys for 25 000 employees across several locations compared with rolling out for 1000 employees in a single building. Ask for case stories of recent implementations at organizations of a similar size and structure.

Free Checklist: Successfully gather feedback from your employees

The step-by-step guide to creating your employee engagement survey.


3. Highest levels of data security and confidentiality

Whether you’re conducting entirely anonymous surveys or storing personal data for benchmarking, how your employee engagement survey solution uses and stores employee data must comply with GDPR’s stringent legal requirements. Look for software that safeguards privacy by design, which means confidentiality of your employees is really guaranteed. We pride ourselves in setting the industry standard for data protection. Effectory is ISO 27001 certified and we are fully GDPR compliant.

4. AI-driven reports for action planning

You can have the most comprehensive employee data in existence, but information without the steps needed to affect change is merely interesting insight. Then the hard work remains for you to figure out. A leading solution will help you manage the engagement initiative beyond the survey right through to taking action. Request reports that include advice for behavior changes (such as improving focus, well-being, teamwork, performance at grassroots) for every individual, not only leaders.

Our interactive reports contain some of the smartest algorithms available. Key-areas for improvement are instantly available at all levels – from guidance and how-to’s for individuals, to action planning tools, best practices and an online support database for teams and managers.

Benefits of Effectory's tech and touch approach

5. Global solutions, global benchmarks

Benchmarking within your organization across regions, against competitors or an entirely different industry can help you identify the gaps standing in the way of achieving the competitive advantage. Longitudinal benchmarks require years of continuous research, as well as insights in cultural and other differences at a global level. Going global also requires being able to speak to your people in their language. Requiring non-native speakers to engage in your survey in English is the fastest way to kill your response rate and hurt your results.

Effectory’s entire platform is available in 35 languages and we offer consistent global benchmarks across 56 countries in leading and emerging markets. 

6. A user experience that increases response rates

User experience doesn’t begin and end with the tech approach of a survey. Your people will need a combination of software that is incredibly intuitive and easy to use in combination with the human side of understanding why they should facilitate the survey, what they’ll get out of it and how they can make a difference. Whether or not the tech is a good match for your people should be instantly evident from a short demo. The process of getting employee buy-in requires deliberate action and carefully executed steps.

We offer your managers and employees a tech and touch approach that is strategic and engaging. We’re at hand to help you create your strategy, and our questionnaires, reporting tools and action planning are all part of the fun. Your people will love working with them.

Over and above all: an honest partner

We have been driven by the needs of our customers ever since our beginnings. Our goal is to under promise and over deliver so that our customers continue rating Effectory at 9/10. Being proudly independent, we focus on building long-term sustainable relationships with our customers and meeting their ever-changing and growing needs.

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